ʻAULIʻI Top in Pua Mae ʻole

Shipping policy

All orders are processed within 5 to 10 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

DOMESTIC SHIPPING RATES AND ESTIMATES

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

HOW DO I CHECK THE STATUS OF MY ORDER?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at ionani.hawaii@gmail.com with your name and order number, and we will look into it for you.

SHIPPING TO P.O. BOXES

We can ship to PO boxes. Please provide shipping information correctly when completing

Shipping Policy

Return & Refund Policy

NO REFUNDS ON GIFT CARDS, DISCOUNTED ITEMS & FINAL SALE ITEMS!

We have a 15-day exchange policy, which means you have 15 days after receiving your item to request a exchange. 

To be eligible for a exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return for store credit, you can contact us at ionani.hawaii@gmail.com. Please note that returns will need to be packaged and sent to store address.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return/exchange questions at ionani.hawaii@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like used and worn items. Please get in touch if you have questions or concerns about your specific item. 

• Gift cards

• Discounted items & Final Sale items

Unfortunately gift cards, discounted items and final sale items cannot be refunded or exchanged. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at ionani.hawaii@gmail.com.

 If your return is rejected we will reach out to your contact email regarding the rejection of your refund request.

Return & Refund Policy